Please read the fine print and do your homework before you come here slandering a good, reputable company.Īs a final note, it is not required to have a credit card to create an account. Your bank probably even gave you a disclaimer when you first signed up that stated you should contact them, and NOT THE MERCHANT, in the event of an unauthorized charge dispute. eft-problems.html#FraudulentElectronicWithdrawals The FTC has a special process that all merchants and banks follow related to fraudulent issues. As part of the investigation, their fraud department will contact the iTunes Store directly to investigate the claim and resolve this issue. You need to contact your bank and ask them to launch an investigation into the security of your account. With that said, rest assured there are procedures in place that can help you to resolve your dispute. If someone stole your credit card and purchased a $200 meal at a nice restaurant, do you think the restaurant would be responsible? Of course not, and neither is Apple in the case where your account or CC gets hacked by some unknown individual. No other business would be held responsible for unauthorized charges to your CC, so why would you think Apple is different. Apple is not responsible for any unauthorized to your credit card, and going to them to get a refund is a mistake on your part, simply because you're not well informed of how fraudulent charges are handled with your own bank. Of course any type of fraudulent charge is a serious matter and shouldn't be taken lightly, but you people are barking up the wrong tree. I am also curious how many others were "violated" with this same type of issue. I have had perfect success with the iTunes store until this past week. Worse yet, they probably couldn't credit my card since I had to cancel it and am waiting for a new one to be sent to me. I'm going to have to report the charges as fraud through my credit card company as it doesn't appear Apple is doing anything about this. The date range that these fraudulent charges were made was 9/30 to 10/05/08. So I went back into the iTunes store account to review the activity and noticed that in total, there were about 6 different charges, totaling $290.95. I immediately changed my iTunes password while still in the chat mode with the iTunes customer service rep AND afterwards called my credit card company to cancel the card and get a new number.a huge inconvenience to be sure. Never have downloaded apps from my iPod Touch and don't own an iPhone, so I know that this was either due to a hacker or a huge bug in the system. I definitely know that someone has hacked into my account, as the rep said the items were determined to be downloaded from an iPhone or iPod Touch. The person was also able to do something to where I was able to select all of the items that were paused in my download queue and delete them. After a lengthy chat, they agreed to reverse charges but said I would first see the charges, then the refund later. I immediately clicked "pause all" and contacted iTunes support via their "chat" system. So I clicked on the download activity and noticed hundreds of songs and apps in the queue!!! None of which were items I had recently browsed, let alone clicked "buy". My iPod wasn't even docked and I hadn't purchased anything in over a week. I looked at the iTunes sidebar and noticed that things were downloading. Then noticed a bunch of activity on my hard drive. The same thing just happened to me! I didn't notice it until yesterday when I logged into iTunes store to browse around.
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